Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of skinlabofficial.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Customer –
Product design and manufacturing are excellent, with good performance.
Customer –
It’s really good! It’s only a third of the price compared to products sold in Korea, but the quality is similar~~ I want to recommend this to many people. I hope this helps those who have waist pain~~
Customer –
While buying mine, my dad also bought it right away and sent it to me. It keeps popping up on Instagram, so I’m searching for it haha. You can buy three of these for the price of one. The pump is good, vibration is nice. Heat transfer perfect. Haha. I also like the color.
Customer –
It’s quite cool and I’m very satisfied for the price. This is an attractive product that you will frequently use. Highly recommended haha
Customer –
I was pleasantly surprised by the faster delivery than expected. I tried it as soon as it arrived and it seems quite good. I hope it doesn’t break down while using it in the future.
Customer –
The vibration function works well, and the waist height adjustment feature is useful. It seems better than a physical therapy clinic traction machine.
Customer –
All functions work flawlessly with heating, EMS, up and down, swing vibration. Auto mode m1, m2, m3 I like it and recommend it; it’s good value for money.
Customer –
The product finish is excellent and its performance is superior. The vibration and low frequency are also good. It’s the best value for money product.
Customer –
I received the product and tried it out; it works well. I’m more satisfied than expected. The EMS function is great. Charging works well too, and I hope there won’t be any battery issues later on.
a***r –
It’s so convenient and nice to use after charging.
Customer –
The packaging was meticulous enough to show attention to detail, but the box arrived crushed. The product arrived without any issues. After charging and using it, it works well, the heating is warm, and the EMS effect is not too strong, which is nice.
Customer –
I haven’t tried the domestic product, but from watching the video, its functions are exactly the same. The packaging is perfect and the English manual explains everything perfectly. Seeing that it’s fully charged makes it seem like it’s a recently produced product. I ordered green but only white was in stock, so it’s a bit disappointing that it was delivered in white. There was an apology note in the box, so I understood, but it would have been better if there had been prior contact. Not only is it cost-effective but also excellent value for money. Highly recommended.
Customer –
My waist hurts. I bought it and tried using it; I think it’s effective.
Customer –
As soon as I used it, there was a noise. It’s cool.
Customer –
I sometimes experience a tightness in my waist, so I thought stretching and health management might help, so I ordered it and tried it. It seems pretty good.
Customer –
Received well. It works well and makes my back feel cool.
Customer –
It stretches the back very well.